FAQ’s

A minimum of two uniformed cleaning professionals will arrive at your home to clean. Depending on the size and/or services scheduled, we may send three or four cleaners.

Our cleaners must be able to safely reach the areas in your home that need cleaning. Here are some tips:

• Remove anything that may prevent cleaners from effectively cleaning all surfaces. You’ll need to put away your personal belongings and declutter all surfaces to be cleaned before the cleaners arrive.
• We love pets, but we want to make sure you get what you paid for instead of paw-sized sud prints on your floor. Please find a safe and secure spot for your pets during your home cleaning.
• If you’d like a freshly made bed, please place clean sheets on or near your bed.

For a list of what we do and what items will be cleaned please visit here for house cleaning , move in/out cleaning , and office/commercial cleaning.

Due to the nature of our business, it is not possible to guarantee a specific arrival time. We can experience unforeseen events that are out of our control such as last minute cancellations and delays. Including possible traffic between homes. For this reason we typically provide a one hour window of arrival. We usually send a text message when your cleaners are on the way. It is the client's responsibility to leave a key or access to the property should they need to step out and to avoid a $50 cancellation fee.

Yes. We bring our own cleaning supplies and equipment. We can also use yours if you have specific preferences, please provide these for our team the day of the cleaning and we will be happy to use them as instructed. Extra charges may apply to processes that delay our schedule for that day. For commercial accounts, we will bring cleaning agents and equipment necessary to clean your business properly. Other supplies, such as toilet paper, paper towels, soaps, garbage bags etc. must be provided by the client.

No you don't. Most of our clients actually prefer not to be home when we clean and then come home to a clean and spotless house. Just leave us a key to gain entry and we will take it from there. If you have an alarm system at your home or office it is preferred that your alarm is left off on the day of the cleaning or you may provide a temporary access code.

*** For initial cleanings we recommend clients to try to be home for the first cleaning visit. This allows the home owner to check the cleaning job and provide any feedback for future cleanings.

Payment is due at time of service. We currently only accept credit/debit cards on our website. Our online payments are processed by stripe, and are processed though a fully secure 256 bit protocol. If you want to use a different payment method please give us a call. (404.720.8282)

You can communicate this in the special instructions box when you book your service. You can also close the door to any rooms you don’t want a cleaner to enter. When your cleaner arrives, please also confirm any rooms you prefer to keep closed.