Why should I hire Lizzy's Cleaning Services?
Lizzy's Cleaning is a local family-owned & operated company that employs professional cleaners within our community who are passionate about cleaning as we are. We take measures to establish trust and security as well as deliver quality service for all our clients. A survey is sent to our clients periodically to ensure that they are completely satisfied. Every Cleaning Technician that is hired by our company is thoroughly vetted and pass a background check and drug test.
How do I book an appointment?
You may schedule a cleaning by visiting our Book Now page and submit the form. We offer a simple flat rate pricing based on the number of bedrooms and baths in your house. You may also call us at 404-720-8282 to discuss your cleaning needs.
How many cleaners will you send?
A minimum of two uniformed cleaning professionals will arrive at your home to clean. Depending on the size and/or services scheduled, we may send three or four cleaners.
How should I prepare for a home cleaning?
Our cleaners must be able to safely reach the areas in your home that need cleaning. Here are some tips:
- Remove anything that may prevent cleaners from effectively cleaning all surfaces. You’ll need to put away your personal belongings and declutter all surfaces to be cleaned before the cleaners arrive.
- We love pets, but we want to make sure you get what you paid for instead of paw-sized sud prints on your floor. Please find a safe and secure spot for your pets during your home cleaning.
- If you’d like a freshly made bed, please place clean sheets on or near your bed.
What's included in the cleaning?
Will you arrive at a specific time?
Due to the nature of our business, it is not possible to guarantee a specific arrival time. We can experience unforeseen events that are out of our control such as last minute cancellations and delays. Including possible traffic between homes. For this reason we typically provide a one hour window of arrival. We usually send a text message when your cleaners are on the way. It is the client's responsibility to leave a key or access to the property should they need to step out and to avoid a $50 cancellation fee.
Will you bring your own supplies?
Yes. We bring our own cleaning supplies and equipment. We can also use yours if you have specific preferences, please provide these for our team the day of the cleaning and we will be happy to use them as instructed. Extra charges may apply to processes that delay our schedule for that day. For commercial accounts, we will bring cleaning agents and equipment necessary to clean your business properly. Other supplies, such as toilet paper, paper towels, soaps, garbage bags etc. must be provided by the client.
Do I need to be home for the cleaning?
No you don't. Most of our clients actually prefer not to be home when we clean and then come home to a clean and spotless house. Just leave us a key to gain entry and we will take it from there. If you have an alarm system at your home or office it is preferred that your alarm is left off on the day of the cleaning or you may provide a temporary access code.
*** For initial cleanings we recommend clients to try to be home for the first cleaning visit. This allows the home owner to check the cleaning job and provide any feedback for future cleanings.
How do I pay for my service?
Payment is due at time of service. We currently only accept credit/debit cards on our website. Our online payments are processed by stripe, and are processed though a fully secure 256 bit protocol. If you want to use a different payment method please give us a call. (404.720.8282)
How do I prevent cleaners from entering certain rooms?
You can communicate this in the special instructions box when you book your service. You can also close the door to any rooms you don’t want a cleaner to enter. When your cleaner arrives, please also confirm any rooms you prefer to keep closed.
Should I tip the cleaners for a job well done?
What if I have pets?
Our maids are pet friendly, however if they might get in the way of the house cleaning we kindly ask that you secure them while your cleaning is in progress. For sanitary and safety reasons, our teams of residential cleaners are not permitted to clean flea infested homes or pick up animal excrement.
What is your 100% Satisfaction Guarantee?
During your initial clean, the team leader will ask you to do a walk-through to make sure everything was cleaned to your satisfaction. If there is any area they missed please inform them so they can take care of it while still there. However if you were not home during the clean, call us within 24 hours, we’ll return the next day and re-clean it at no charge. Issues reported days or weeks later cannot be properly assessed and we will not be able to hold our staff accountable in a fair manner. Email us at firstname.lastname@example.org or call (404) 720-8282.
Are there cleaning tasks cleaners won't or can't do?
For safety, cleaners do not:
- Lift items over 25 lbs
- Dust and vacuum surfaces outside of normal reach
- Clean the outside of windows
- Clean window coverings
- Clean pet messes and heavily soiled areas
- Clean mold or bio-hazardous material
- Remove deep stains
- Landscape or yard work
- Clean garages and patios
- Exterminate (insects, etc.)
- Animal or human excrement